Are you looking to enhance your hotel reception proficiency to help boost your career prospects? Building a satisfying career can be a lifelong process but if you want to gain a competitive edge in your job search, look no further!
With this Hotel Reception & Reservation Assistant course, you will build the solid foundation you need to kickstart a successful career in the hotel reception industry.
The course covers the essential things you need to know to boost your career within the hotel reception. It provides you with the ability to improve your earning potential.
Covering everything you need to know to boost your career within hotel reception, this industry recognised certification includes 16 comprehensive bite-sized modules that you can learn in your own time, pace and environment. Complete your course and earn your qualification in just 1 hour 1 minutes with dedicated online support you can trust and rely on.
Why Learn With Queen Mary Academy?
- 50,000+ students worldwide
- Start a new career or advance your current one & land your dream job
- Most in-demand skills for today’s job market
- Award-winning Customer Support
- Partnered with biggest accreditors in the world
Benefits You Will Gain
- No hidden fees.
- 24/7 access to the Learning Portal.
- Receive the UK and globally recognised certificate on completion of the course.
- Qualified tutor support and exceptional customer service.
- Access the Learning Portal whenever you want
- Learn from industry-leading experts.
Who is this course for?
Whether you are looking to enhance your employment prospects, boost your CV with essential skills or climb the career ladder to a higher position, this Hotel Reception & Reservation Assistant course will work as an initial step towards earning an internationally-recognised qualification that could prove invaluable for your career.
This Hotel Reception & Reservation Assistant course has been designed for learners who are looking to gain the skills and credentials to fast track a fulfilling career in the hotel reception.
The Hotel Reception & Reservation Assistant course is for learners of all levels, with no specific enrolment requirements; all you need is the commitment to learn, knowledge of the English language, and basic numeracy and IT skills. Students must be over the age of 16.
Once you have successfully completed the Hotel Reception & Reservation Assistant course, you will receive an accredited certificate from Queen Mary Academy as validation of your new skills. Certification is available in PDF format, at the cost of £12, or a hard copy can be sent via post at the cost of £27.
On successful completion of th Hotel Reception & Reservation Assistant course, learners will have the knowledge, skills and credentials to enter the relevant job market, with the confidence to explore a wide range of industry-related professions. Students will be able to add this qualification to their CV/resume, giving them a head start in their chosen field.
|How to Converse with Customers?|
|How to Converse with Customers?||00:03:00|
|Rules of Email Etiquette|
|Rules of Email Etiquette||00:03:00|
|Rules of Grooming and Dress Code|
|Rules of Grooming and Dress Code||00:03:00|
|Rules of Telephone Etiquette|
|Rules of Telephone Etiquette||00:01:00|
|Relationship with Customers|
|Relationship with Customers||00:04:00|
|Building Rapport with Customers|
|Building Rapport with Customers||00:01:00|
|Roles and Responsibilities|
|Roles and Responsibilities||00:08:00|
|What is Up Selling?|
|What is Up Selling?||00:01:00|
|What is Cross Selling?|
|What is Cross Selling?||00:01:00|
|Identify the Steps for Selling|
|Identify the Steps for Selling||00:11:00|
|Factors Influencing Buying Decision|
|Factors Influencing Buying Decision||00:05:00|
|Customer Buying Objections|
|Customer Buying Objections||00:01:00|
|Assertive as Reception Assistant|
|Assertive as Reception Assistant||00:03:00|
|Handling Customers Complaints|
|Handling Customers Complaints||00:08:00|
|Tips for Success as a HR Assistant|
|Tips for Success as a HR Assistant||00:03:00|
|Order Your Certificate Now|
|Order Your Certificate||00:00:00|
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