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Hotel Reception & Reservation Assistant

4.8( 7 REVIEWS )


Are you looking to enhance your hotel reception proficiency to help boost your career prospects? Building a satisfying career can be a lifelong process but if you want to gain a competitive edge in your job search, look no further!

With this Hotel Reception & Reservation Assistant course, you will build the solid foundation you need to kickstart a successful career in the hotel reception industry.

The course covers the essential things you need to know to boost your career within the hotel reception. It provides you with the ability to improve your earning potential.

Covering everything you need to know to boost your career within hotel reception, this industry recognised certification includes 16 comprehensive bite-sized modules that you can learn in your own time, pace and environment. Complete your course and earn your qualification in just 1 hour 1 minutes with dedicated online support you can trust and rely on.

Why Learn With Queen Mary Academy?

  • 50,000+ students worldwide
  • Start a new career or advance your current one & land your dream job
  • Most in-demand skills for today’s job market
  • Award-winning Customer Support
  • Partnered with biggest accreditors in the world

Benefits You Will Gain

  • No hidden fees.
  • 24/7 access to the Learning Portal.
  • Receive the UK and globally recognised certificate on completion of the course.
  • Qualified tutor support and exceptional customer service.
  • Access the Learning Portal whenever you want 
  • Learn from industry-leading experts.

Who is this course for?

Whether you are looking to enhance your employment prospects, boost your CV with essential skills or climb the career ladder to a higher position, this Hotel Reception & Reservation Assistant course will work as an initial step towards earning an internationally-recognised qualification that could prove invaluable for your career.

This Hotel Reception & Reservation Assistant course has been designed for learners who are looking to gain the skills and credentials to fast track a fulfilling career in the hotel reception.

Entry Requirement

The Hotel Reception & Reservation Assistant course is for learners of all levels, with no specific enrolment requirements; all you need is the commitment to learn, knowledge of the English language, and basic numeracy and IT skills. Students must be over the age of 16.


Once you have successfully completed the Hotel Reception & Reservation Assistant course, you will receive an accredited certificate from Queen Mary Academy as validation of your new skills. Certification is available in PDF format, at the cost of £12, or a hard copy can be sent via post at the cost of £27.

Career path

On successful completion of th Hotel Reception & Reservation Assistant course, learners will have the knowledge, skills and credentials to enter the relevant job market, with the confidence to explore a wide range of industry-related professions. Students will be able to add this qualification to their CV/resume, giving them a head start in their chosen field.


Course Curriculum

Introduction 00:05:00
How to Converse with Customers?
How to Converse with Customers? 00:03:00
Rules of Email Etiquette
Rules of Email Etiquette 00:03:00
Rules of Grooming and Dress Code
Rules of Grooming and Dress Code 00:03:00
Rules of Telephone Etiquette
Rules of Telephone Etiquette 00:01:00
Relationship with Customers
Relationship with Customers 00:04:00
Building Rapport with Customers
Building Rapport with Customers 00:01:00
Roles and Responsibilities
Roles and Responsibilities 00:08:00
What is Up Selling?
What is Up Selling? 00:01:00
What is Cross Selling?
What is Cross Selling? 00:01:00
Identify the Steps for Selling
Identify the Steps for Selling 00:11:00
Factors Influencing Buying Decision
Factors Influencing Buying Decision 00:05:00
Customer Buying Objections
Customer Buying Objections 00:01:00
Assertive as Reception Assistant
Assertive as Reception Assistant 00:03:00
Handling Customers Complaints
Handling Customers Complaints 00:08:00
Tips for Success as a HR Assistant
Tips for Success as a HR Assistant 00:03:00
Final Assessment
Final Assessment 00:10:00
Order Your Certificate Now
Order Your Certificate 00:00:00

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Hotel Reception & Reservation Assistant Skills



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