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Customer Care: Getting it Right

4.7( 10 REVIEWS )
1 STUDENTS

Overview

Are you looking to enhance your customer service proficiency to help boost your career prospects? Building a satisfying career can be a lifelong process but if you want to gain a competitive edge in your job search, look no further!

With this Customer Care: Getting it Right course, you will build the solid foundation you need to kickstart a successful career in the customer service industry.

The course covers the essential things you need to know to boost your career within the customer service. It provides you with the ability to improve your earning potential.

Covering everything you need to know to boost your career within customer service, this industry recognised certification includes 17 comprehensive bite-sized modules that you can learn in your own time, pace and environment. Complete your course and earn your qualification in just 58 minutes with dedicated online support you can trust and rely on.


Why Learn With Queen Mary Academy?

  • 50,000+ students worldwide
  • Start a new career or advance your current one & land your dream job
  • Most in-demand skills for today’s job market
  • Award-winning Customer Support
  • Partnered with biggest accreditors in the world

Benefits You Will Gain

  • No hidden fees.
  • 24/7 access to the Learning Portal.
  • Receive the UK and globally recognised certificate on completion of the course.
  • Qualified tutor support and exceptional customer service.
  • Access the Learning Portal whenever you want 
  • Learn from industry-leading experts.

Who is this course for?

Whether you are looking to enhance your employment prospects, boost your CV with essential skills or climb the career ladder to a higher position, this Customer Care: Getting it Right course will work as an initial step towards earning an internationally-recognised qualification that could prove invaluable for your career.

This Customer Care: Getting it Right course has been designed for learners who are looking to gain the skills and credentials to fast track a fulfilling career in Are you looking to enhance your customer service proficiency to help boost your career prospects? Building a satisfying career can be a lifelong process but if you want to gain a competitive edge in your job search, look no further!.


Entry Requirement

The Customer Care: Getting it Right course is for learners of all levels, with no specific enrolment requirements; all you need is the commitment to learn, knowledge of the English language, and basic numeracy and IT skills. Students must be over the age of 16.


Certification

Once you have successfully completed the Customer Care: Getting it Right course, you will receive an accredited certificate from Queen Mary Academy as validation of your new skills. Certification is available in PDF format, at the cost of £12, or a hard copy can be sent via post at the cost of £27.


Career path

On successful completion of the Customer Care: Getting it Right course, learners will have the knowledge, skills and credentials to enter the relevant job market, with the confidence to explore a wide range of industry-related professions. Students will be able to add this qualification to their CV/resume, giving them a head start in their chosen field.

 

Course Curriculum

Overview
Introductory video 00:02:00
Lesson Two : Experiencing Customer Care
Setting the Scene 00:05:00
Exploring Our Own Experiences of Being Customers 00:01:00
Exploring Our Own Experiences Part Two 00:05:00
Lesson Three : Meet And Great
Meet and Greet 00:01:00
Meet and Greet Part Two 00:01:00
Lesson Four : Equality and Diversity
Equality and Diversity 00:06:00
Lesson Five : Telephone skills
Developing Your Telephone Skills 00:01:00
Telephone Skills Part Two 00:02:00
Telephone Skills Part Three 00:06:00
Telephone Skills Part Four 00:01:00
Lesson Six: Hints and Tips
Hints and Tips for Best Practice 00:02:00
Hints and Tips Part Two 00:07:00
Hints and Tips Part Three 00:03:00
Hints and Tips Part Four 00:02:00
Hints and Tips Part Five 00:02:00
Lesson Seven : Complaints
Dealing with Complaints 00:10:00
Lesson Eight : Conclusion
Conclusion3 00:01:00
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Customer Care Getting it Right
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